All Sales are bound by the term of the Delivery instructions below.
All Delivery Dates are estimates, and we use Palletways Network to deliver our goods to you.
PRICE INCLUDES VAT AND 2 WORKING DAY DELIVERY*
*Excluding North Scotland (AB, DD, FK, IV, KW, PA & PH postcodes) where an additional charge applies (please place your order online and a seperate PayPal invoice will be sent out)
Call on 01925 967001 to discuss any additional delivery charges.
STANDARD ECONOMY DELIVERY/FREE DELIVERY – Our Standard Economy/Free Delivery is usually a 2/3 day 48hr Service. For some locations & rural areas it can increase by up to 2 additional days. All delivery dates given by us are estimates and an exact delivery date will only be confirmed by Palletways.
EXPRESS DELIVERY (Next Working Day) AVAILABLE ON CHECKOUT FOR AN ADDITIONAL £20 PER PACK.
Deliveries are usually made with an 18-26ton rigid lorry with tail lift and manual pump truck. THE DELIVERY IS NOT ON A HIAB/CRANE
For Delivery this requires an even, level hard standing ground for the offload and enough room for the lorry to manoeuvre, as the driver will manually pull the pallet/crate on to the kerb from the road. Please let us know about any potential obstructions before delivery as any issues may incur a re-delivery charge at £30 per pallet.
If you order and we are unable to deliver due to the terrain, access, driveway construction, failure to be present on the day, failure to sign for delivery, unforeseen weight issues from the manufacturer, then alternative delivery options will be the customers responsibility and we take no liability for any additional charges that this may incur.
At our discretion we may absorb some of the charges depending on the circumstances.
Cheshire Sandstone Deliveries are not made by our own wagons, and so a third party is used – Palletways. Any delays in Haulage that may occur that lead to customers incurring costs, Cheshire Sandstone accepts no liability. We advise you only book in Landscapers / Tools / Hire Equipment / Labour once you are in full receipt of your goods. If you advance hire / book in labour and your delivery is delayed, Cheshire Sandstone accept no liability for any incurred cost.
If you decide to cancel the order due to delivery not being possible or for one of the reasons above, you will be entitled to a refund minus the cost of the delivery and the cost to return the goods back to us. A refund will only be provided minus these costs, within 14 days of the goods being back in our yard.
Deliveries are theoretically made to curb side, and can only be moved up to a few metres from the back of the tail lift, although the driver will generally try to accommodate as much as possible.
Although every effort is made to get the stone to you in perfect condition, with it being a natural product the odd 2 or 3 broken slab in a pack may occur. Please make sure you allow for this and for cuts when laying, before you work out your quantities.
Deliveries normally occur between 7am and 6pm.
Once your order has been placed you will be contacted and provided with an exact date of delivery.
Unless otherwise stated, all deliveries will be made to the kerbside or the bottom of the driveway, using a tail lift vehicle.
A signature is needed for delivery.
The Delivery vehicle will lower the product to the ground using an electric lift.The pallet of products is then pulled off using a manual pallet truck. It is imperative that the ground that the pallet is unloaded onto is flat and solid. Access may be needed for a rigid lorry (up to 20ft) otherwise additional delivery charges may be made. For larger orders alternative delivery methods can be arranged. Please call our office to discuss any delivery requirements or for clarification.
Our customer services team will advise how to prepare for receipt of ordered goods. Our delivery team are not responsible for any additional lifting or carrying of your goods.
We do not deliver items to multiple addresses.
How long will delivery take?
Delivery will normally be within 2-5 working days. A next day delivery option is available.
Cheshire Landscape Supplies will contact you by email or directly by phone within two working days of your order to suggest a delivery date. If the date provided is unsuitable please get in touch and we will re-arrange the delivery date.
- Working days are classified as Monday to Friday and exclude bank holidays.
- Delivery times apply to items in stock.
- If any items are out of stock we will contact you and either organise a refund or give you an estimated time of availability.
Cheshire Landscape Supplies deliver to all UK mainland addresses. There is, however, an extra charge for deliveries to Northern Ireland, Scottish Islands, Isle of Wight, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO addresses.
Please note that for those customers who live in some remote rural areas our delivery service may be extended by 2 working days or we may contact you to advise that your address is not serviceable.
Delivery to an address other than your billing address is permitted.
Preparation for receipt of delivery
When contacted by Cheshire Landscapes to arrange delivery please:
- Confirm address details and leave a day-time telephone number so that we can contact you if necessary on the day of delivery.
- Ensure the delivery area is flat and solid enough to take the weight of a pallet truck carrying up to 1 tonne in weight.
- It is advisable to have some one taking delivery that is able to help the driver as they may occasionally need help to unload.
- Please advise Cheshire Landscapes of any constraints which may restrict access to your address for our delivery vehicles.
- Failure to be in and to sign for the stone, will result in re-delivery which may carry a charge.